What are your hours of operation?
Caramel Surrey is open Thursday and Friday from 10-8, 10-6 Saturdays and 10-5 Sundays
Can I book online?
call the salons directly for bookings. And please note that email is not the most efficient way to communicate with us.
Do you have children's pricing?
As we always book on the hour, our pricing reflects an hourly minimum charge, therefore we bill a child's cut as we would an adult's.
Where do I park?
Clients of caramel surrey can park for free anywhere in the mall's parkade.
Do you take AMEX,
CHEQUES, or U.S. CASH?
We accept everything but amex, cheques, traveler's cheques and US cash.
Do your stylists accept gratuities?
While tipping for good service may be customary, it is never expected. If you would like to leave something extra for your stylist or shampoo person, please be aware that gratuities cannot be left on credit cards. For us, the best thank you you can give us is to send in your friends, family and co-workers
What is you cancellation policy?
We require 24 hours notice when canceling or re-scheduling. Please respect our time as you would your doctor or dentist. We reserve the right to charge a fee of 50% of the original bill for cancellations within 4 hours of the appointment.
Can I bring my children?
Please avoid bringing children when you come to the salon unless they will be having a service done. Our floor space is very busy and is unsafe for kids.
I might be late.
We need as much time as possible to give you the attention you deserve. If you are going to be more than 10 minutes late, kindly call our desk to let them know.
I am getting a colour/perm. is there anything I should know?
If possible, don't shampoo on the day of your colour. This will decrease scalp sensitivity. If you are having highlights, feel free to shampoo. Please be sure to wear a removeable shirt on the day of your colour, as we cannot be held responsible for any discolouration of your clothing otherwise.